Modules / KM-04
KT0607 - Quality and quality systems
Intoduction to Cybersecurity Governance | KT06: Performance management
What is quality management and quality performance?
Quality management is the act of overseeing different activities and tasks within an organization. Depending on a company's goals and the industry to ensure that products and services offered, as well as the means used to provide them, are consistent.
What is quality in quality management system?
A quality management system (QMS) is defined as a formalized system that documents processes, procedures, and responsibilities for achieving quality policies and objectives.
What are the 7 principles of QMS?
The seven principles of quality management are:
Engagement of people.
Customer focus.
Leadership.
Process approach.
Improvement.
Evidence-based decision making.
Relationship management.
What is the difference between quality management and quality management system?
QMS documents processes, procedures, and responsibilities to achieve quality policies/objectives. For Mgmt-Ctrl, QMS includes quality operations and QSM. The QSM solution is designed to measure, manage, and improve the quality of products/processes. Companies focus more on compliance than quality due to costs.